ResilientReflex

Terms and Conditions

Last Updated: September 2024

These Terms and Conditions ("Terms") govern your access to and use of the www.resilientreflex.com website (the "Site"). By using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

Eligibility: You must be at least 18 years of age to use our Site. By accessing the Site, you confirm that you meet this requirement.
License: We grant you a limited, revocable, non-exclusive, non-transferable license to use the Site for personal or commercial purposes in accordance with these Terms. Any unauthorized use of the Site terminates the license.

2. Prohibited Conduct

You agree not to:

Violate any local, national, or international laws
Use the Site for unlawful or malicious purposes
Attempt to gain unauthorized access to our systems or interfere with the security or integrity of the Site
Use automated tools (bots, scrapers) to access the Site without our express written consent
Post or transmit harmful, defamatory, or infringing content

We reserve the right to terminate your access to the Site without notice if you violate these Terms.

3. Intellectual Property

All content, logos, and trademarks on the Site are the intellectual property of Resilient Reflex LLC, unless otherwise stated. You may not use, reproduce, or distribute any content without our express written permission.

4. User-Generated Content

If you submit any content to the Site (e.g., through comments, forums), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, and distribute your content in any media. You represent that you have the rights to any content you submit and that it does not violate third-party rights.

5. Disclaimers

"As-Is" Basis: The Site is provided on an "as-is" and "as available" basis. We make no warranties or representations regarding the accuracy, completeness, or reliability of the Site content.
Limitation of Liability: To the fullest extent permitted by law, Resilient Reflex LLC is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site, even if we have been advised of the possibility of such damages.

6. Indemnification

You agree to indemnify, defend, and hold harmless Resilient Reflex LLC from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

7. Third-Party Links

The Site may contain links to third-party websites. We do not endorse, monitor, or have any control over these websites, and we are not responsible for their content or practices. Visiting linked websites is at your own risk.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles. Any disputes arising from your use of the Site shall be resolved in the courts located in Broward, Florida.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the updated Terms.

10. Contact Us

For any questions about these Terms, please contact us at info@resilientreflex.com.

Return and Refund Policy

Last Updated: September 2024

At Resilient Reflex LLC, we are committed to providing high-quality consulting services that meet the unique needs of our clients. We understand that there may be circumstances where adjustments to services or cancellations are necessary. This policy outlines the conditions under which refunds or returns (cancellations) may apply.

1. Consulting Services Overview

Our services are personalized and tailored based on client-specific needs, goals, and timelines. As these services involve significant time and resource commitments, we have specific guidelines regarding cancellations and refunds to ensure fairness for both parties.

2. Cancellations

Cancellation by Client: If you need to cancel or reschedule a consulting session or service, you must notify us in writing at least 30 days before the scheduled service. Cancellations made within this window will not incur any charges, and prepaid amounts will be credited toward future services.
Cancellation After Work Begins: If a project has already begun and you wish to cancel, you will be responsible for paying for services rendered up to the cancellation date. Any unused portion of prepaid fees will be refunded on a pro-rated basis, minus any non-refundable deposits or materials costs.
Cancellation by Resilient Reflex LLC: In the unlikely event that we must cancel or reschedule a service, we will notify you as soon as possible and offer the option to reschedule or receive a full refund for any unused portion of prepaid services.

3. Refunds

Due to the nature of consulting services, full refunds are not typically offered unless the service cannot be rendered as agreed. However, we have the following refund guidelines:

Consultation Sessions: Payments for one-time consultation sessions (e.g., hourly consulting) are non-refundable once the session has taken place.
Package Services (e.g., Monthly Consulting): For consulting service packages (e.g., monthly or long-term agreements), you may cancel at any time. Refunds will be issued for the unused portion of the services on a pro-rated basis, based on the percentage of the work completed to the cancellation date.
No Refund for Completed Work: Once a consulting project or deliverable has been completed and delivered, it is considered final, and no refunds will be issued.

4. Non-Refundable Deposits

For larger consulting engagements or projects requiring significant preparation or third-party involvement, a non-refundable deposit may be required to secure the booking. These deposits are typically 25-50% of the total project cost and are not refundable in the event of a client-initiated cancellation after work has commenced.

5. Dispute Resolution

We aim to ensure client satisfaction, and if you are unsatisfied with any part of our service, please contact us directly at support@resilientreflex.com. We will work with you to address your concerns and explore potential remedies, including additional work or a partial refund, if applicable.

In the event of a dispute, both parties agree to work in good faith to resolve the issue. If a mutual resolution cannot be reached, disputes will be settled in accordance with the governing law outlined in our Terms and Conditions.

6. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the last updated date will be reflected. Please review this policy periodically for any updates.

7. Contact Us

If you have any questions about this Return and Refund Policy or need further assistance, please contact us at support@resilientreflex.com.